Changing Check Numbers in a Duplicate Checks Scenario

Changing Check Numbers in a Duplicate Checks Scenario

When you scan a check, Voyager creates a record for the check in the database. This record includes the check number. Also when you scan a check, Voyager searches the database to determine if a check with the same routing number, bank account number, and check number was previously scanned. If Voyager finds a match for the same routing number, bank account number, and check number, it will not allow you to scan the check and the check appears on the Checks already exists tab on the CHECKscan screen.
Use the CHECKscan Fix Check Number screen to change the check number of the check that was previously scanned. When you use this screen, you are only changing the check number of the previously scanned check in the Voyager database. Making this change does not cause Voyager to resend the check to the bank. After you change the check number of the previously scanned check, you can scan the new check again. For a description of a common duplicate check number scenario that you would use this procedure to resolve, see Starter Checks Scenario.
The permission "Cash Management: Fix Check Number" controls access to the CHECKscan Fix Check Number screen.
To change a check number
1
When Voyager determines that a check was previously scanned, information that describes the previously scanned check displays on the Checks already exists tab on the CHECKscan screen.
2
Make a note of the check number and the batch number.
3
Using the Payment Processing Admin role, select CHECKscan > CHECKscan Dashboard. The CHECKscan Dashboard screen opens.
4
Click Clear.
5
In the Summarized By field, select Details.
6
In the Batch Number field, enter the batch number.
7
Click Submit. The search results appear on the Payment tab.
8
Look in the Check No field and use the check number to locate the row for the check that you are fixing the check number for.
9
In that row, look in the Ctrl # field and make a note of the control number.
10
Select Reports > CHECKscan Fix Check Number Report. The CHECKscan Fix Check Number report screen opens.
11
In the Control # field, enter the control number.
12
In the New Check Number field, enter the “dummy” check number that you are assigning to the previously scanned check. This number can be any other number except the correct check number or the bank account number.
13
Click Display. The screen updates to display details of the check record.
14
Review the check details.
15
In the Report Only field, select No.
16
Click Display. Voyager updates the check record.
17
Click the number in the Receipt field. The Receipt screen opens and the Check Number field shows the dummy check number that you changed the check record to.

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