Submitting thorough IT tickets is crucial for efficient issue resolution. Here are step-by-step instructions on how to submit detailed and helpful IT tickets:

1. Access the IT Ticketing System:
• Log in to the ZOHO IT ticketing system provided by your organization. This could be a web portal, email system, or a specialized IT service management (ITSM) tool.
2. Choose the Right Category:
• Select the appropriate category or type of issue. This helps in directing your ticket to the right IT support team.
3. Provide Contact Information:
• Ensure your contact information is up-to-date. Include your name, department, phone number, and email address. This is essential for IT support to reach out to you for additional information or updates.
4. Subject/Title:
• Write a clear and concise subject or title for your ticket. Summarize the issue in a few words so that IT support can quickly understand the nature of the problem.
• Do not include sensitive information example (social security # names) use property codes and t-codes
5. Detailed Description:
• Write a thorough description of the issue. Include information such as:
• A detailed explanation of the problem.
• When the issue started or was first noticed.z
• Any error messages received (if applicable).
• Steps to reproduce the problem (if applicable).
• Any recent changes or updates made to your system.
6. Priority Level:
• Indicate the priority level based on the impact of the issue. Common priority levels include:
• Critical: The issue is preventing work and needs immediate attention.
• High: Significant impact on work but not an emergency.
• Medium: Some impact on work, but not urgent.
• Low: Minor issue that can be addressed when convenient.
7. Attach Screenshots or Files:
•  Attach screenshots or files that can help illustrate the issue. This can significantly speed up the troubleshooting process.
8. Device and System Information:
• Include details about the device or system affected. This may include the operating system, device model, software versions, and any relevant configuration details.
9. Submit the Ticket:
• Once you have filled out all the necessary information, submit the ticket. After submission, keep an eye on the ticket for updates and respond promptly to any requests for additional information.
10. Follow-Up:
• If the issue persists or if there are any updates from your end, provide timely follow-ups on the ticket. This ensures that the IT support team has the most current information to work with.

By following these steps, you contribute to a clear and efficient communication process with the  support team, facilitating faster issue resolution. If tickets lack essential information they will be returned or closed.